Refund policy

Last updated: April 14, 2025

Thank you for shopping at Sireen. We take great pride in offering premium fragrances and strive to ensure your satisfaction. Please read our Return and Refund Policy carefully before making a purchase.

1. Returns & Exchanges

Due to the nature of our products, we do not accept returns or exchanges once the product is opened or used. However, we are happy to assist you under the following conditions:

Eligible for Return/Exchange if:

You received a damaged or leaking product
You received a wrong item from what was ordered

Conditions:

You must notify us within 48 hours of delivery.
The product must be unused, sealed, and in its original packaging.
You must provide unboxing video/photos showing the issue clearly.
Once verified, we will offer a replacement or store credit.

2. How to Request a Return or Exchange

To initiate a return or exchange for eligible issues:

Email us at contact@sireen.shop or WhatsApp us with your Order ID, issue details, and supporting photos/videos.
Our team will review the case and respond within 24–48 hours.
If approved, we will guide you on the return process or arrange a replacement.

3. Refund Policy

We offer refunds in the following cases:

Order cancellation before shipment
Unavailable or out-of-stock product
Approved return for damaged or incorrect items (if replacement is not possible)

Refund Process:

Refunds will be credited to your original payment method.
Please allow 7–10 working days for the amount to reflect, depending on your bank/payment provider.

4. Non-Refundable Items

Opened, used, or tested perfumes
Personalized/customized orders
Orders with missing original packaging or tampered seals
Orders raised for return after 48 hours of delivery

5. Shipping Charges

Original shipping charges are non-refundable.
In case of approved returns, return shipping charges will be borne by Sireen only if the error is on our side (e.g., wrong or damaged product).

6. Contact Us

For queries regarding returns or refunds, please reach out to us:

Sireen
Email: contact@sireen.shop
Website: https://sireen.shop